Terms & Conditions
1. Understanding Your Membership From The Start
1.1 Understanding our membership options:
5 or 10 Class Package gives you access to the classes held in the studio with each entry being a class. At Home Personal Training is conducted in your home or residence gym.
The Chapters Fitness & Soul Cancellation Policy is as follows: A cancellation for an auto-renewal membership requires the member to sign a Membership Cancellation Form from the reception desk up to 5 days before the renewal payment is due. There are no other cancellations permissible on any memberships.
Chapters Fitness & Soul has a strict no refund policy. Any payments made towards any membership or other product or service is non-refundable.
Membership Freeze Policy:
Chapters Fitness & Soul has a strict no freeze policy.
1.2 Do we offer any discounts?
Using a Corporate Discount Concession
A preferred partnership discount is available to employees of a company in which we hold a corporate agreement. You will be required to provide proof that you qualify for the Corporate Discount Concession.
Student Discount Concession
We do not offer Student Discounts as we alternatively offer kids programs at a subsidized rate.
Setting up a Couples or Family Discount Membership
We do not offer family memberships.
1.3 How old do you have to be?
Meeting our minimum age
You can participate in classes where the age range is designated for you. The age ranges shall be as follows:
• Kids Yoga: Ages 3 – 7
All other membership, unless specified, are for ages 18 and above. Special permission may be granted for people that are not of the requisite age but possess the necessary skills and experience.
1.4 When does your agreement start?
Signing your agreement
You have an agreement with Chapters Fitness & Soul from when you have signed it and we have accepted it. If these terms and conditions or your agreement differ from anything you are told at the facility or over the phone, only the terms of this Membership Policy and the terms of your
Membership Agreement will apply.
Understanding our rights
If we do not enforce our agreement rights at any time, it does not mean we have waived those rights, no matter how long we wait. If there is a miscalculation in your membership agreement, we can correct this at anytime and you must inform us via email at firstname.lastname@example.org
1.5 What about your health?
Promising you are in good health
On the day you sign your agreement and each time you use our facility, you promise us that:
• You are in good physical condition
• You have no medical or other reason why you cannot or should not do active or passive exercise.
Seeking expert medical advice
Our staff and contractors are not medically trained. They are not qualified to assess if you are in good physical condition or state if you can exercise without risking your health, safety or comfort. It is your sole responsibility to seek expert medical and other advice before starting any exercise program with Chapters Fitness & Soul. This remains your own responsibility at all times. This is especially important for during pregnancy and postpartum.
2. Understanding Your Membership Once You Have Started
2.1 When do you pay membership fees?
Payment for Membership
All memberships, including programs, are paid for in full before the commencement of the membership or program. The payment methods are cash, card, cheque and other online payment gateways.
Renewal of Membership
When your membership is due to expire, you can choose to renew it before that date at the prevailing rate, otherwise your membership expires and you will be subject to any waiting lists that may be applicable and/or the most current price fee. By renewing your membership, you agree to the membership terms that apply at that time. If you do not renew your membership before its expiry, Chapters Fitness & Soul reserves the rights to not renew your membership if your membership placement has been provided to a waiting member.
If you have an auto-renew membership, your membership will automatically renew until you complete and sign the Membership Cancellation form at least 5-days before your next due payment which can be located behind the front reception desk.
If you query a payment, we will do our best to respond within 7 days. If you are not happy with our response, you may contact the relevant regulatory body that will handle your query in line with their own policy.
2.2 What happens if your payment is late or fails?
Losing your class access
If there is a failed payment, our team will contact you immediately to inform you of this. Your membership will be suspended until payment is reconciled. Once payment is made, the dates of the membership will not be extended from their original dates. It is your responsibility to ensure that payment is made on time and that any necessary funds are available at the time of billing. If you do not rectify payment, your membership will be cancelled.
2.3 What happens if I want to change memberships?
Once a member enters into a membership, the membership is non-refundable and cannot be changed. You are however able to upgrade your membership by sending an e-mail to email@example.com
2.4 What about the Class Reservation Policy?
You must pre-book for all classes through the prescribed online application. If you are unable to access the application, then you must contact 056 333 0200 or email firstname.lastname@example.org. If you do not reserve your class, then you may be denied entry in participating in it.
If you reserve your spot in any of our classes and fail to attend 3 times in any given three (3) month period, you will be banned from attending any classes for two (2) days. There will be no refunds, returns or compensation in any form in the event that this policy is enforced. It is your responsibility as a member to turn up to any classes that you reserve.
In the event that membership availability is at capacity, you can register on the waiting list to attend the class. In the event that someone cancels, you will automatically receive an email to attend.
2.5 Can we change your agreement?
Staying up to date with our terms
We may sometimes add to, change or remove our terms and conditions. This includes changing our opening and closing hours, its services and facilities and membership fees. Sometimes, we may also close our facility for refurbishment to improve the facility or during any public holiday in the UAE or any other day decided by Management. We do not reduce your membership fees because your facility is closed during any period. The most up-to-date terms and conditions always apply.
2.6 How can you protect your health?
Telling us about your health risks
If you believe any facility activities might risk your health, you must inform Chapters Fitness & Soul immediately in writing with full details. You must also tell us if your medical condition changes after you join.
Managing infections and illnesses
You must not use the Chapters Fitness & Soul facility for the following reasons:
• You have an infection, contagious illness or physical ailment, such as an open cut or sore.
• There are any other risk, however small, to any person in our facility.
2.7 Signing up for additional Programs and Services
We will offer additional ‘Programs’ outside of our regular membership. The Programs are provided additional to the Memberships outlined in this Agreement, and accordingly, additional fees and charges will apply and any terms and conditions applicable to the program will be applied to your membership.
2.8 How can you give us feedback?
You can provide feedback to us at any time via email to email@example.com, by talking directly to our staff, by written note or by phoning us at anytime. We will also send feedback questionnaires from time-to-time.
Commenting on your membership
Your feedback is important in helping Chapters Fitness & Soul provide our members with a great service. If you have any comments or questions regarding our facility, website or service, we welcome you to contact us on firstname.lastname@example.org. We will make every attempt to respond within 24 hours, where possible. Some enquiries are more complex than others and might take time to resolve, but you will be notified.
3. Membership Cancellation Policy
Cancelling your membership
If you are on an auto-renew membership, you must complete the ‘membership cancellation form’ located at front desk at least 5-days before your membership is to be auto-renewed. If you fail to cancel your membership and your membership is auto-renewed, a refund will not be provided. It is your responsibility to cancel your membership.
What is our refund policy?
We have a strict no-refund policy. Once a payment has been processed, refunds will not be issued.
Can you transfer your Membership to another person?
To transfer or assign your membership to any other person or third party will be reviewed on a case by case basis. Please e-mail email@example.com to send a request.
4. Chapters Fitness & Soul Facility Code
You must follow our facility code of conduct always. This includes facilities managed and operated by Chapters Fitness & Soul. Failure to do so may result in your membership being terminated without refund.
4.1 What rules apply to our facilities?
Respecting our equipment
You are responsible for using our facilities and equipment correctly, including adjusting levels or settings. If you are not sure how to operate any equipment, please ask our staff before you use it. Note that you will be responsible for any damage that you or your guests cause through a willful act or negligence. As a courtesy to other members, please ensure the following:
• Use a clean towel when you use equipment, including exercise mats.
• Keep to the set time limits.
• Keep phone calls to an absolute minimum.
• Put equipment away after use.
• Always obey staff directions.
Use of Cameras
Photos and social media is actively encouraged, however, you may not take photos of any member or guest who requests not to be in a photo.
Keeping your belongings safe
We provide some lockers you can use while exercising however be aware they are not secure lockers. Do not bring valuables into the facility. Unfortunately, thefts do happen. We cannot accept responsibility for any loss or damage to your belongings while you are at the facility, including if someone enters into your locker without permission. If you leave belongings in a locker overnight, we may remove them. We give lost property to charity each month, including unclaimed items from lockers.
Wearing suitable clothes
All members and guests must wear suitable attire and enclosed sports shoes in any exercise areas. We do not allow clothing with offensive images or inappropriate advertising. Any staff member, at their discretion, and in line with this Policy, may refuse you entry to our facility or ask you to leave if your clothing is deemed inappropriate, offensive or unsuitable, at the discretion of management.
You park in the facility’s car park or on facility premises at your own risk. We are not liable for any loss or damage to your vehicle or its contents.
Provision of Towels & Water
Towels and water are provided at our discretion and do not form a commitment from us to our members. We may cease providing this service at any time without recourse. If you are caught stealing any towels provided by us, your membership will be immediately cancelled and no refund provided. Towels can be purchased at request. Towels and water are provided at our discretion and do not form a commitment from us to our members. We may cease providing this service at any time without recourse.
Intentionally Damaging Equipment or Facilities
If you intentionally damage any equipment or any part of the facility, you will be liable for the full replacement value of such equipment.
Drug & Banned Substance Abuse Policy
There is zero tolerance to drugs or banned substances. If any member is found to be encouraging, supplying, facilitating or taking illegal drugs or banned substances, their membership will be immediately cancelled without recourse and no refund will be given.
4.2 Can you bring guests to the facility?
Paying for guests
Guests are welcomed to use the facility for the prescribed fee unless you have provided them with a free access pass provided by Chapters Fitness & Soul. Your guest
must however complete the necessary membership information requirements before entry.
4.3 What happens if you break the code?
Being refused entry or receiving a warning
We can refuse entry to anyone, including members, if they act unreasonably or break the Chapters Fitness & Soul facility code. If you continue to breach the facility code, your membership will be cancelled with immediate effect at the discretion of management without recourse. If your membership is cancelled you will not receive any refund for any amounts paid.
Facing instant cancellation
Your membership may be cancelled without warning if you behave in an inappropriate manner, for example if you:
• Threaten, harass or intimidate others.
• Continually disobeying staff directives.
• Damage equipment.
• Use, supply or encourage illegal performance-enhancing drugs.
• Instruct other members when we have not authorised you to do so.
• Actively try to damage the Chapters Fitness & Soul brand or reputation.
• Any reason as deemed appropriate by Management at their discretion.
5. Legal Information
5.1 What are your responsibilities?
Meeting your responsibilities
Your responsibilities, including payment of membership fees, do not depend on how often you use our facilities.
Promising to take care
You hereby promise to make sure that you know how to exercise safely, by seeking advice from our qualified staff members. You also promise to use your best endeavors
to exercise safely always without exception. You should not take valuables into the facility, even if you plan to put them in a locker, as we take no responsibilities for loss or theft of any personal items, and you do so at your own risk.
During your membership, we will have access to personal information about you, such as about your health and financial situation. We will only use your contact information provided to contact you for marketing or other purposes.
Allowing us to use your image
We sometimes film or photograph our classes and facilities, so it is possible you will appear in our marketing material either on our website, print, social media or otherwise. By entering in this Membership Agreement, you allow us to use your image in promotional and other business-related material unless you inform us otherwise in writing.
5.3 What about my medical conditions?
By using our facility or attending our sessions, classes and/or programs, you declare yourself to be physically sound and suffering from no condition, impairment, disease or infirmity or other illness that would prevent you from participation or use of equipment. Your health and medical conditions are your responsibility. If you suffer from any medical condition(s) at all, you must seek first medical advice before undertaking any form of physical activity. This is a pre-requisite before commencing your
membership. If at any point you feel that you should not participate in any session for any reasons whatsoever you acknowledge that it is solely your responsibility to immediately cease training and seek professional medical help.
5.4 What else should you know?
Legal Liability & Indemnity
As a participating member of Chapters Fitness & Soul LLC, you strictly agree at all times to take all responsibility and liability for any injuries and/or damages resulting from my participation in any fitness activities including through the use of equipment. This Agreement shall be governed by the Laws of Abu Dhabi, United Arab Emirates. Any disputes between the Parties arising out of this Agreement shall be resolved by the competent courts in the Emirate of Abu Dhabi.
Voluntary Assumption of Risk
You understand and are aware physical training and activity including the use of equipment, are potentially hazardous activities. You understand that exercise and fitness activities involve a risk of injury and even death, and that you are voluntarily participating in these activities and using equipment and facilities with the knowledge of the dangers involved. You agree to assume and accept all and any risks of injury or death.
Indemnity and Disclaimer
At no point will the Chapters Fitness & Soul LLC, the employee or any Director be liable for any advice given in any capacity to any Member at any point. By becoming a Member, you fully indemnify and hold harmless Chapters Fitness & Soul LLC, including all employees, directors and owners, at all times from all actions, be them legal or otherwise, arising from any events whatsoever, however connected to us, without exception.
6. Personal Training & Home Personal Training Policies
6.1 Cancellation Policy
Chapters Fitness & Soul has a strict ‘zero cancellation’ policy. Before booking or making a payment, please ensure that you have selected the correct membership or program as no refunds will be given under any circumstances. Chapters Fitness & Soul will not be responsible if you are unable to complete your membership or program and no cancellation or refund will be provided.
6.2 Cancellation of Session &‘No Show’ Policy
Should you need to cancel a personal training session with your Coach, you must notify them within 24 hours of the session. If notification is not received, Chapters Fitness & Soul has a ‘no show’ policy and you will be charged full-rate for that session.
6.3 Refund Policy
Chapters Fitness & Soul has a strict ‘no refund or return’ policy. Any purchases made will not be refunded. In the event that the booking error has occurred through the absolute fault of Chapters Fitness & Soul, a refund will in most cases be issued to the same credit card you used for the original purchase. Please allow up to two billing cycles for the credit to appear on your credit card statement.
6.4 Group Training Policy
At Chapters Fitness & Soul we actively encourage you to train with a friend/family member(s). However, this is an additional service and therefore requires an additional payment. Please speak with your coach if you would like a friend to join you. Please note that if any member(s) of the group is not present during any session provided, it will still count as a full session delivered. It is the responsibility of each person to ensure that they are present at each group session. No refunds will be provided if one or more persons is unable to attend any session.
6.5 Aggressive or Inappropriate Client Behaviour Policy
At Chapters Fitness & Soul we practice the highest standards of professionalism and integrity. If any client makes any of our staff feel uncomfortable through, or exhibits any form of, inappropriate or aggressive behaviour, our staff have been trained to immediately leave, contact upper management (and the police if necessary). In such an event, the appropriate actions will be taken and all outstanding sessions shall become null and void and no refunds will be provided.